🚀 Technology Advisor-- Support & Help!

We’re Here to Help

Technology Advisor is backed by Aitropolis Technologies Ltd. Our goal is to ensure you have a smooth and secure experience with our app and services.

If you need help with onboarding, account changes, privacy, or technical issues, our support team is ready to assist.

📩 Contact Support

Email:
🔵 support@aitropolis.com

Response Time:
We respond within 24 hours on business days (Monday–Friday, excluding public holidays).

⚠️ Urgent Issues / Escalations

For critical issues affecting availability, access, or business operations:

🔴 Use our escalation form (if applicable).
An engineer will contact you within 2 hours during operating hours.

Note: Escalation availability may vary by region and service level agreements.

🛠 Troubleshooting & Self-Help

Common Support Topics

  • Onboarding and first-time setup

  • Connectivity or login issues

  • App functionality not responding

  • Sync issues

  • Notification problems

We also provide step-by-step assistance for:

  • Updating your profile

  • Changing or securing your account

  • Understanding cloud, AI/ML, and ERP recommendations

  • Resetting settings or preferences

🔐 Data Privacy & Security Commitment

Your trust is important to us. Aitropolis Technologies maintains strict security and privacy standards:

  • No unauthorized sharing of personal or organizational data

  • Compliance with leading security best practices

  • Transparent handling of analytics and usage insights

  • Secure data storage and encrypted communication

Technology Advisor is not a financial, legal, or compliance service. Recommendations are informational and should be validated by your internal teams before implementation.

📘 FAQ & Knowledge Base

We provide resources to help you get the most out of Technology Advisor (coming soon):

  • Frequently Asked Questions

  • How-to guides

  • Release notes

  • Known issues & workarounds

  • Version-specific instructions

📆 Request a Consultation

Organizations can request a free 30-minute consultation with Aitropolis solution architects for:

  • Cloud readiness

  • AI/ML integration

  • ERP or E-Business modernization

  • Infrastructure optimization

  • Cost governance / FinOps

Submit your request at:
🔗 consult@aitropolis.com

📊 Service Availability & Updates

For operational updates, outages, or planned maintenance, visit:
🔗 https://status.aitropolis.com (optional link — only include if available)

📜 Legal & Safety Notes

By using Technology Advisor, you acknowledge:

  • Recommendations are generated using automated analysis and industry best practices

  • Final decisions remain with the user or their organization

  • Aitropolis is not liable for decisions made solely on automated insights

  • You should consult certified professionals for financial, legal, or regulatory requirements

📞 Book Your Free 15-Minute Consultation Now